Privacy Policy

1. Introduction

NoLiens ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at noliens.app and app.noliens.app.

2. Information We Collect

2.1 Information You Provide

When you use our services, we may collect:

• Account Information: Name, email address, phone number, company name, and password
• Business Information: CSLB license number, trade categories, business address, service areas
• Project Information: Project addresses, party details, contract amounts, and construction dates
• Payment Information: Credit card details (processed securely through Stripe; we do not store full card numbers)
• Communications: Messages you send to us or through our platform

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent, click patterns
• Log Data: IP address, access times, referring URLs
• Cookies: Session cookies for authentication and preferences

2.3 Information from Third Parties

We may receive information from:

• Public Records: CSLB license databases, county recorder offices, building permit databases
• Payment Processors: Transaction confirmation from Stripe
• Authentication Providers: If you sign in via third-party services

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Generate and deliver preliminary notices and lien documents
• Process payments and send transaction confirmations
• Communicate with you about your account and services
• Send service updates and compliance reminders
• Respond to your requests and provide customer support
• Maintain our contractor directory (NoLiens Connect)
• Comply with legal obligations
• Detect and prevent fraud or abuse

4. Information Sharing and Disclosure

4.1 We Do NOT Sell Your Data

We never sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Limited Sharing

We may share your information only in these circumstances:

• Service Delivery: With USPS and certified mail carriers to deliver notices
• Payment Processing: With Stripe to process payments
• Legal Compliance: When required by law, subpoena, or court order
• Public Records: Documents you file through our service may become public records (see our Terms of Service, Section 7)
• NoLiens Connect Directory: If you are a verified contractor, your business name, license number, trade categories, city/state, and service areas may appear in our public contractor directory
• With Your Consent: When you explicitly authorize sharing

4.3 NoLiens Connect Directory

Our contractor directory displays publicly available business information for state-verified contractors. If your profile appears in the directory:

• Only business information is displayed (company name, license, trades, location)
• Personal contact details (email, phone) are only shown if you activate your profile
• You may request removal by contacting us at support@noliens.app

5. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for all data in transit
• Encrypted storage for sensitive data at rest
• Secure authentication with hashed passwords
• Regular security audits and updates
• Access controls limiting employee access to data on a need-to-know basis

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

• Account Data: Retained while your account is active and for 18 months after deactivation
• Transaction Records: Retained for 7 years for tax and legal compliance
• Documents: Preliminary notices and filed documents retained for 7 years
• Usage Logs: Retained for 12 months
• Marketing Data: Until you opt out

You may request deletion of your personal data at any time (subject to legal retention requirements).

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing emails at any time
• Data Portability: Request your data in a portable format
• Do Not Sell: We do not sell personal information; no opt-out needed

California Privacy Rights (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt out of the sale of personal information (we do not sell data)
• Right to non-discrimination for exercising privacy rights

To exercise any of these rights, contact us at support@noliens.app.

8. Cookies and Tracking

8.1 Essential Cookies

We use essential cookies for:

• User authentication and session management
• Security and fraud prevention
• Remembering your preferences

8.2 Analytics

We may use analytics services to understand how our services are used. These services may collect information sent by your browser, including pages visited and other usage data.

8.3 Managing Cookies

You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of our services.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

11. International Users

Our services are operated in the United States. If you access our services from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from your jurisdiction.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notification for significant changes

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights:

NoLiens
Email: support@noliens.app
Website: noliens.app

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By using NoLiens's services, you acknowledge that you have read and understood this Privacy Policy.